Introduction

This Privacy & Cookie Policy explains how M&D Radiology Inc. (“we”, “us”, or “our”) processes your personal information when you visit our website or use our online services.

“Process” refers to how we collect, use, store, disclose, update, destroy or otherwise handle your personal information, as required by the Protection of Personal Information Act, 2013 (POPIA) and other applicable legislation.

By using our website or submitting any personal information through it, you consent to the processing of your information in accordance with this Policy.

What is Personal Information?

Personal information refers to information that can identify you as a person, including but not limited to:

• Name, surname, contact details (email, phone number, address)
• Identification numbers (ID/passport)
• Medical and health information (where applicable)
• Employment or insurance details (if provided)
• Demographic data (age, gender, language, etc.)
• Any correspondence you have with us

In a healthcare context, special personal information such as medical history, biometric data, and health status is also protected under POPIA.

When and Why We Process Your Personal Information

We only process your personal information when it is:

• Necessary to provide you with medical, administrative or support services
• Required by law or public duty
• In your or a third party’s legitimate interest
• With your consent

  This includes:

• Booking appointments
• Managing referrals and patient records
• Communicating with patients or referring doctors
• Medical aid or insurance processing
• Responding to enquiries or complaints
• Complying with legal, POPIA and HPCSA requirements

Sources of Personal Information

We collect personal information directly from:

• You, when you complete forms, make enquiries or interact with us
• Referring doctors or practices
• Medical schemes, insurers or administrators
• Online forms and submissions
• Our practice management or patient booking software

Sharing Your Information

We may share your information with:

• Referring or treating medical practitioners (where consented)
• Medical aid schemes or health insurers
• Our contracted IT, billing, and administration service providers
• Law enforcement or regulatory bodies where required by law
• Our Information Officer or staff handling data processing

  We ensure that all third-party service providers comply with POPIA and maintain confidentiality and data security.

Cross-border Transfers

We will only transfer your personal information outside South Africa if:

• It is required for fulfilling a service (e.g., cloud hosting, insurance)
• The receiving country has adequate data protection laws
• You have provided consent
• It is in your legitimate interest and allowed by law

Retention of Your Information

We retain personal information:

• As long as necessary for healthcare, legal or administrative purposes
• As required by HPCSA or other regulatory guidelines
• For the duration of our relationship and as permitted for historical, statistical, or research purposes

Your Rights

You have the right to:

• Access and request a copy of the personal information we hold about you
• Request corrections or deletions where the information is inaccurate or outdated
• Object to the processing of your personal information (where legally applicable)
• Withdraw your consent (this may affect our ability to assist you)
• Lodge a complaint with the Information Regulator at www.inforegulator.org.za

  For more details on exercising your rights, refer to our PAIA Manual.

Security of Your Information

We take reasonable steps to safeguard your personal information, including:

• Access control to systems and patient records
• Encryption, firewalls, and secure email communication
• Staff training on confidentiality and POPIA compliance
• Secure storage and destruction of files

Cookies and Tracking Technologies

Cookies are small text files placed on your browser to personalise and improve your experience. We may use cookies to:

• Analyse website usage (e.g., Google Analytics)
• Remember your preferences
• Prevent fraud and improve security

  By using our website, you consent to our use of cookies. You may disable cookies in your browser settings, but this may affect site functionality.

External Links

Our website may contain links to external websites. M&D Radiology is not responsible for the privacy or security of those websites. Please consult their privacy policies.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on our website.

Contact Us

For questions, access requests or complaints, contact our Information Officer:

Information Officer: Martin Vermaak
Email: operations@manddhoedpruit.co.za
Tel: 011 593 4499
PAIA Manual: Download PAIA manual